How to Reverse Money on Opay Account (in 7 Steps) 2024

How to Reverse Money on Opay in 2024: Have you ever sent money through your Opay account only to realize you made a mistake with the transaction? This must be a terrible situation for anyone considering the financial economy of the country in recent time. Nonetheless, be rest assured that you can still recover your money just by following the easy guidelines we carefully list out on this page.

Whether it’s an incorrect amount or the wrong recipient, we’ve got you covered.

What is Opay

Opay is a fast-growing mobile payment platform in Nigeria, offering a range of financial services including money transfers, bill payments, and more. With its user-friendly interface and extensive reach, Opay is a popular choice for many.

The fintech app “Opay” currently have over 10 million downloads on Google Playstore alone. This should tell you that millions of Nigerians and people across the continent (where Opay is available) are using this app to perform transactions worth billions.

Certainly, you are seeing this article because you want to recover or retrieve your money back from an error transaction. Our research has shown that lots of people who are interested on how to reverse money on Opay have probably been a victim to one of these reasons.

Why You May Want to Reverse Money on Opay Account

• Error in recipient account number
• Error in transaction amount
• Error resulting to duplicate transaction
• Unconcluded transaction/money in hold.

Whichever reason you are here for, we will be providing you with easy steps you can perform to reverse your money back from opay failed/error transaction.

ALSO READ

• UBA Reversal Code: How to Reverse Transactions on UBA Bank
• How To Hide Number On Airtel [Full Guide]
• How To Check My Airtel Number (Full Guide)
• How To Change Tariff Plan On Airtel [Detail Guide]

However, these processes require you to follow certain procedures carefully as Opay is not a traditional bank with offices worldwide.

Steps on How to Reverse Money on Opay Account

Launch Opay App

The first thing to do when you make an error in transaction and need to reverse your money back to your Opay account is head over to your Opay App and launch it.

Navigate to “Transaction History” & Locate Transaction for Reversal

Next, you navigate to your transaction history (where all your past transactions are located). Having done that, you will need to find and click on the transaction you want to file a reversal dispute for.

Copy Out Transaction Details

While on the transaction page, copy out the following details as you will be needing them at some point of filing the dispute. Details to copy may include transaction date, reference number, recipient account details etc.

Use the “Dispute” Feature on the Page

After copying the transaction details, scroll down and you will locate a dispute button located just below the page. It is usually on the bottom right corner of the screen. After tapping on it, you will be redirected to a new page.

Select Dispute Reason from the 3 Available Options

On the new page, you will find a tick box asking you why you want to file for a dispute on the transaction. However, this form only contains 3 available options for you to select from. You are allowed to select only one.

• “Cash/Goods and Services not received”
• “Products/Services do not comply with the agreement”
• “Fraud: The buyer is not the card holder”

After selecting, you will need to follow the on-screen command and fill up other fields on the form.

Submit and Copy your Opay Reversal Code

When done, submit the form using the submit button located just below the page.

What to Expect After Requesting a Reversal

After submitting your request, Opay customer service will review the transaction details. If the reversal is approved, the funds will be credited back to your Opay account. This process can take a few days, so be patient.

Alternate Method to Reverse Money on Opay Account

Following the app method may be sometime slow due to large volume of users using the feature. Other working methods to get your reversal done very fast is reaching out to Opay customer support agent via the following line;

• Via Phone: Call Opay customer service at [Opay Customer Service Number].
• Via Email: Send an email to [Opay Customer Service Email].
• Via social media: Reach out through Opay’s official social media channels.

You can get these details using updated contact information available on their website or contact page in the app. You can also find their mail in your transaction receipt.

When contacting their support, it is important to provide the following details correctly;

• Your account details (phone number linked to your Opay account)
• Transaction ID
• Date and time of the transaction
• Reason for the reversal request

Conclusion on Opay Transaction Reversal Update

It is important to note that Opay Money reversal feature have a 50% success chance. You shouldn’t expect much most especially if the team detect fraudulent activity. Hence, this is why it is important to keep your message clear, simple and straight to the point.

We shared the 2 commonly known methods to retrieving/reversing money from an error transaction on Opay. Give it a try today and let us know the success rate based on your experience. Cheers to you as you read and follow our guideline on how to reverse money on Opay Account.