How To Do Sim Swap On MTN

How To Do Sim Swap On MTN In South Africa (Full Guide)

How To Do Sim Swap On MTN: Have you ever misplaced your phone, or worried about a damaged SIM card leaving you disconnected? Worry Less, sim card swap had come to your rescue

A SIM swap is the process of replacing your old SIM card with a new one, while keeping your existing phone number and account information. You may need to perform a SIM swap if your SIM card is lost, stolen, damaged, or not compatible with your new device. However, it’s crucial to do so securely to avoid fraud and unauthorized access to your personal information. Using a secure method ensures that your sensitive data remains protected and your account is not compromised.

Welcome to popup.com.ng, your trusted source for accurate and up-to-date information on tech, telecom, and internet connectivity. In this comprehensive guide, we will walk you through the step-by-step process of performing a SIM swap on MTN in South Africa, covering related searches such as

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How To Do Sim Swap On MTN; Understanding MTN SIM Swap Options in South Africa

Moving your MTN phone number to a new SIM card can be done in a few secure ways. Here’s a breakdown of the two main methods and an alternative:

1. USSD Method:

  • This method is ideal if you still have your old MTN phone and it’s functional.
  • It involves dialing a specific code and navigating through on-screen menus to initiate the SIM swap.
  • Be prepared to answer security questions related to your MTN account during the process.

2. SMS Method:

  • This method is helpful if your old phone is lost, stolen, or unusable.
  • You’ll need to use another phone to send an SMS with a specific keyword to MTN (details provided later).
  • MTN will then send a One-Time Password (OTP) to verify your request.
  • Finally, you’ll send another SMS with the OTP to complete the SIM swap process.

Alternative: Visiting an MTN Store

If the USSD or SMS methods fail, or you prefer a face-to-face interaction, you can visit an MTN store.

  • Bring your valid ID (South African ID Book or Passport), proof of address, and the new MTN SIM card.
  • A store representative can assist you with the SIM swap process in person.

How To Do Sim Swap On MTN Using Ussd Code

Need to transfer your MTN phone number to a new SIM card? The USSD method offers a convenient way to do so, provided you still have access to your old phone. Here’s a detailed guide on How To Do Sim Swap On MTN using ussd code;

Preparation (Important!)

  • Gather your tools: Locate your new MTN SIM card and a phone to insert it into (ideally not your old phone).
  • Security question knowledge: Be prepared to answer security questions linked to your MTN account. Failing these questions three times consecutively will block you from attempting a SIM swap for 30 days. So, brush up on those answers!

Initiating the USSD SIM Swap

  1. Dial the code: On your phone, open the dial pad and enter *135#. Press the call button to initiate the USSD service.
  2. Navigate the menus: You’ll see a menu with various options. Carefully navigate through the options, using the on-screen instructions, to find the specific option for “SIM Swap.”
  3. If you receive a notice to call 135 or provide an affidavit, visit an MTN service center, as your line might be blacklisted.
  4. If you receive a message to change your MTN SIM card by dialing *135#, you have a high chance of successful SIM swap.
  5. When you dial *135#, MTN will verify your identity before allowing the SIM swap.
  6. If asked if the SIM card is present in the phone, respond with “yes”.

Security Check and Verification

  1. Answer the questions: The system will present you with a series of security questions. These questions are designed to verify your identity as the rightful owner of the MTN line. Answer them accurately based on the information linked to your MTN account.
    1. Your legal name
    2. Your MTN cellphone number
    3. Your ID number
    4. The reason for the SIM swap
    5. How long you’ve been using the SIM
    6. Your last phone model
    7. Whether you’re on the MTN points program
    8. How much was your last recharge
    9. The date of your last airtime recharge
  2. One-Time Password (OTP) (Optional): If successful in the security check, you might receive an SMS containing a One-Time Password (OTP) on your new MTN number. This is an additional security measure.

Completing the SIM Swap

  1. Follow on-screen instructions: After answering the questions (and potentially entering the OTP), the system will guide you through further steps to confirm your SIM swap request. Follow these instructions carefully.
  2. Confirmation and Waiting: MTN will typically notify you that the SIM swap process is underway and might take a few hours – 24 hours to complete. Be patient and avoid making calls or using data on your old SIM during this time.

How To Do Sim Swap On MTN Via SMS

Lost your old phone or simply need to move your MTN number to a new SIM card? The SMS method offers a convenient solution, even if your old phone is unavailable. Here’s a step-by-step guide:

Preparation:

  • New SIM Secured: Ensure you have a new MTN SIM card ready.
  • Borrow a Phone (Optional): Ideally, have access to another phone to receive SMS messages during the process.

Initiating the SIM Swap via SMS

  1. Text the Keyword: From your old MTN SIM card (if you still have it), open the messaging app and compose a new SMS. In the message body, type “SIM swap” (without quotes).
  2. Send to the Right Number: Send this SMS to the designated MTN number: 44770.
  3. Awaiting the OTP: MTN will reply to your SMS with a confirmation message containing a One-Time Password (OTP). This OTP is valid for only 15 minutes, so be prompt with the next steps.

Verification with Your New SIM

  1. Insert the New SIM: Take your new MTN SIM card and insert it into another phone (ideally the one you used to receive the OTP).
  2. Crafting the Verification SMS: Open the messaging app on the phone with the new SIM. Compose a new SMS with the following format: “swap [Your Old MTN Number]*[OTP]”.
    • Important: Replace “[Your Old MTN Number]” with your actual MTN phone number you want to swap.
    • Also Important: Replace “[OTP]” with the exact One-Time Password you received from MTN in the previous step.

Example:

Let’s say your old MTN number is 073 123 4567 and the OTP you received is 987654. Your verification SMS would be: “swap 0731234567*987654” (without quotes).

  1. Sending the Verification SMS: Send this verification SMS back to the same number, 44770.

Confirmation and Completion

  • Success Notification: If everything is successful, you’ll receive a confirmation SMS from MTN informing you that the SIM swap process has been initiated.
  • Patience is Key: The old MTN SIM card will be deactivated within a few hours, and your new SIM card will become active with your old phone number. Be patient during this transition period.

What You Need To Know Before Partaking In Sim Swap On MTN South Africa

Moving your MTN phone number to a new SIM card requires some preparation and understanding. Here are 14 key things to know before initiating the SIM swap process:

Security and Verification (Top Priority):

  1. Secure Methods: MTN prioritizes secure SIM swaps to prevent unauthorized access. Choose the USSD (*135#) or SMS method based on your situation, and never share security question answers or One-Time Passwords (OTPs) with anyone.
  2. Security Question Fails: Failing the security questions three times in a row via USSD will block you from attempting a SIM swap for 30 days. If unsure, consider alternative methods or contact MTN customer service.

Understanding Your MTN Account:

  1. Legal Name: MTN will request your full legal name as registered on your account. This matches your ID and ensures authorized ownership.
  2. MTN Cellphone Number: Provide the exact MTN phone number you want to transfer to the new SIM card. Double-check the number for accuracy.
  3. ID Number: Be prepared to share your South African ID Book number or passport number. This helps MTN verify your identity and aligns with your official documentation.

Reason and History (Context Matters):

  1. Reason for SIM Swap: Explain why you need a SIM swap (lost/stolen SIM, damaged SIM, switching formats). A clear explanation helps MTN understand and potentially offer alternative solutions.
  2. SIM Usage Duration: MTN might ask how long you’ve been using the SIM you want to swap. This assesses your familiarity with the account and helps identify suspicious activity, especially with new SIMs.

Additional Information (May Be Required):

  1. Last Phone Model: Knowing the last phone model used with the SIM can be helpful for verification, though not always mandatory. Having this information demonstrates knowledge of your account activity.
  2. MTN Points Program Participation: Indicate if you’re enrolled in MTN’s points program (e.g., MTN Loyalty points). This is relevant if points are linked to your phone number and need a smooth transfer during the swap. If you are not, kindly reply with NO
  3. Last Recharge Details: Recalling the amount and date of your last airtime recharge can be helpful. It shows recent activity on the line and strengthens the verification process.

The SIM Swap Process:

  1. Security Questions (Not Directly Asked, But Important): While MTN won’t directly ask your security questions during the swap, be prepared to answer them if prompted. Knowing the answers beforehand avoids delays.
  2. One-Time Password (OTP): Depending on the method (USSD or SMS), you might receive an OTP for verification. Never share this OTP with anyone, and enter it only on official MTN platforms.
  3. Timeframe for Completion: MTN’s SIM swap process typically takes a few hours. Be patient and avoid making calls or using data on the old SIM during this time.

Alternatives and Security Measures:

  1. Alternative Methods: If the USSD or SMS methods fail, consider visiting an MTN store with your ID, proof of address, and the new SIM card. A store representative can assist with the swap in person.

Bonus Tip: If you suspect unauthorized activity on your MTN line before or after the SIM swap, contact MTN customer service immediately. Reporting suspicious activity helps protect your account and ensures its security.

How To Do Sim Swap On MTN By MTN Store Visits

While the USSD (*135#) and SMS methods offer convenient ways to swap your MTN SIM card, there might be situations where those methods fail or aren’t suitable. Here’s a guide on how to handle a SIM swap through a visit to an MTN store:

Preparation:

  1. Gather Documents: Ensure you have the following documents readily available:
    • Your valid ID (South African ID Book or Passport).
    • Proof of address (utility bill, bank statement, etc.).
    • The new MTN SIM card you want to activate.
  2. Optional Information: While not mandatory, having details like the last recharge amount and date on your old MTN line can expedite the process.

At the MTN Store:

  1. Approach a Representative: Look for a customer service representative or inquire about the SIM swap process at the store.
  2. Explain Your Request: Inform the representative that you need a SIM swap and explain the reason (lost/stolen SIM, damaged SIM, etc.).
  3. Present Documents: Show your valid ID, proof of address, and the new MTN SIM card to the representative.
  4. Account Verification: The representative will likely ask you questions to verify your identity and account ownership. Answer these questions accurately based on your MTN account information.
  5. Processing the Swap: The representative will guide you through the process of deactivating your old SIM and activating the new one with your phone number. This might involve additional steps on the store’s system.
  6. Confirmation and Completion: Once the process is complete, the representative will confirm the SIM swap and provide you with any instructions regarding your new SIM card.

Additional Notes:

  • There might be a small fee associated with a SIM swap at an MTN store. Check with the representative for any applicable charges.
  • The process time at the store can vary depending on customer traffic. Be prepared to wait a bit, especially during peak hours.

Remember:

  • Visiting an MTN store is a viable option if the USSD or SMS methods fail or if you prefer in-person assistance with the SIM swap process.
  • Always carry valid identification and proof of address when visiting an MTN store for any account-related services, including SIM swaps.
  • If you encounter any difficulties during your store visit, don’t hesitate to ask the representative for clarification or request assistance from a supervisor.

Frequently Asked Questions On How To Do Sim Swap On MTN South Africa

How To Do Sim Swap On MTN Without Calling

MTN offers two call-free SIM swap methods:

USSD (*135#): Dial this code, navigate menus, and answer security questions.

SMS: Text “SIM swap” to 44770 from your old SIM, receive an OTP, then text “swap [Your Number]*[OTP]” back to 44770 with the new SIM. Both methods take a few hours to complete.

How To Do Sim Swap On MTN Online

MTN doesn’t currently offer online SIM swaps in South Africa. You can use the USSD code (*135#) or SMS method (text “SIM swap” to 44770) for a call-free swap. Alternatively, visit an MTN store with your ID and proof of address.

Swapping Sim on MTN online is only available to Ghanaian citizens. If you are Ghanaian reading, then follow this guide “CLICK HERE“

Popup NG Conclusion On How To Do Sim Swap On MTN

We hope this comprehensive guide on “How To Do Sim Swap On MTN” has equipped you with the knowledge to smoothly transfer your phone number to a new SIM card. Remember, a secure SIM swap protects your account from unauthorized access and ensures your phone number remains connected.

If you have any questions or encounter difficulties during the process, don’t hesitate to contact us or MTN customer service. They’re happy to assist you.

Feel free to share this guide with friends and family who use MTN. And if you know someone who needs help with their SIM swap, lend a hand or point them in this direction!

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