Tired of surprise data charges and unused gigabytes? You’re not alone. Many MTN users fall victim to auto-renewal, where data plans automatically refresh without warning. This can lead to unnecessary spending and wasted data.
But fear not! Opting out of MTN’s auto-renewal system is easy and empowers you to take control of your mobile data budget.
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I believe you know what Auto Renewal is all about, but if you are not aware of what Auto Renewal is all about, do not worry we’ll explain to you.
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How To Opt Out Of Auto Renewal On MTN
What Is Auto Renewal
Ever noticed a mysterious deduction on your phone bill after your data runs out? That’s likely MTN’s auto-renewal system at work. Auto-renewal is a convenient feature that automatically recharges your data plan when it expires. While it can be helpful to avoid service interruptions, it also has some downsides:
- Unexpected Charges: Auto-renewal can lead to unexpected charges if you’re not careful. You might not always need a new data plan right away, and auto-renewal can leave you paying for data you don’t use.
- Unused Data: If you’re a light data user, auto-renewal can mean a lot of unused data going to waste. You end up paying for a full data plan even if you only use a small portion of it.
Benefits Of Opting Out Of Auto Renewal
While auto-renewal offers convenience, opting out grants you significant advantages:
- Save Money: Avoid unnecessary charges for data you don’t use. You can choose data plans that better suit your needs and budget.
- Control Your Spending: Gain complete control over your mobile data usage and avoid unexpected charges on your phone bill.
- Plan Flexibility: Opting out allows you to explore different data plans and promotions without being locked into auto-renewal.
- Prevent Data Waste: Don’t pay for data you don’t use. Choose plans that align with your actual data consumption habits.
How To Opt Out Of Auto Renewal On MTN with USSD Code (Simple & Effective)
MTN offers a quick and easy way to cancel auto-renewal using a USSD code (Unstructured Supplementary Service Data). Think of USSD as a secret code menu on your phone specifically designed to manage your MTN subscriptions.
Here’s a step-by-step guide to disable auto-renewal with screenshots (where applicable):
Step 1: Dial the USSD Code
Open your phone’s dialer and enter the code: *312# Press the call button to initiate the USSD service.
Step 2: Select “Data Plans”
On your phone screen, you’ll see a menu with various options. Look for “Data Plans” and select it. This option might be listed as Option 1.
Step 3: Manage Your Data Bundle
Depending on your specific MTN plan, you might see two options related to managing your data bundle:
- Option 10: Manage Data Bundle (For some MTN plans)
- Option 11: Manage Your Data (For other MTN plans)
Select the relevant option that allows you to manage your data plan details.
Step 4: Cancel Auto-Renewal
Within the “Manage Data Bundle” or “Manage Your Data” menu, look for the option to cancel auto-renewal. This might be listed as Option 3: Cancel Auto-renewal.
Step 5: Choose the Specific Data Plan
Important Note: MTN allows you to manage multiple data plans on a single SIM card. In this step, you’ll be able to choose the specific data plan you want to disable auto-renewal for.
Select the data plan you wish to stop from automatically renewing.
Step 6: Confirm Cancellation
Finally, you’ll receive a confirmation message on your screen asking you to verify the cancellation. Follow the on-screen prompts to confirm and complete the auto-renewal deactivation process.
Remember: It’s crucial to choose the correct data plan during this step to ensure you’re disabling auto-renewal for the desired plan.
How To Opt Out Of Auto Renewal On MTN Through SMS
If the app doesn’t offer a clear auto-renewal cancellation option, consider contacting MTN customer support directly. They can provide the most up-to-date information on how to manage auto-renewal through the app (if applicable). To contact MTN customer support, dial this number 180
Additional Tips & Troubleshooting (Authority & User Engagement)
There are some things you need to know about how to opt out of auto renewal on mtn or rather when canceling auto renewal on mtn, we will explain below;
Check for Hidden Auto-Renewals
While we’ve focused on data plan auto-renewal, MTN might offer other services with hidden auto-renewal features. These could include:
- Caller tunes (custom music played when someone calls you)
- Ringtones (custom sounds for incoming calls)
- SMS subscriptions (receiving regular messages like sports updates or trivia)
These services can be convenient, but unexpected auto-renewal charges can add up. Here’s how to be proactive:
1. Review Your Bill:
Take a close look at your MTN bill. Look for any recurring charges for services you might not recognize. These could be hidden auto-renewal fees.
2. Check MTN App Settings (if applicable):
If you use the MTN app, navigate to your account settings or subscription management sections (if available). Look for options related to caller tunes, ringtones, or SMS subscriptions and check if auto-renewal is activated.
3. Contact MTN Customer Care:
If you’re unsure about a specific service or can’t find the auto-renewal settings, contact MTN customer care directly. They can provide specific details and instructions on how to manage auto-renewal for these additional services.
By following these steps, you can identify and disable hidden auto-renewal features for various MTN services, saving you from unexpected charges.
Having Trouble Cancelling Auto-Renewal? Here’s What to Do
We’ve covered various methods for cancelling auto-renewal on MTN. But sometimes, things might not go according to plan. Here’s what to do if you encounter issues:
1. USSD Code Not Working?
- Double-check the code: Ensure you’re dialing the correct USSD code (*312# in this case) and following the steps precisely.
- Network Issues: Sometimes, temporary network problems can cause USSD codes to malfunction. Try again later or move to an area with better signal strength.
- Restart your phone: A simple phone restart can often resolve temporary glitches that might be hindering the USSD code functionality.
2. Incorrect Selection During USSD Process:
If you accidentally selected the wrong option while navigating the USSD menu, don’t worry. You can simply restart the process by dialing *312# again and following the steps carefully this time.
3. Still Facing Issues? Contact MTN Customer Care
If you’ve tried the troubleshooting tips above and are still unable to cancel auto-renewal, it’s time to contact MTN customer care directly. They can provide personalized assistance and investigate the issue further.
Here’s how to reach MTN customer care:
- Dial 180: This is the toll-free number for MTN customer care within Nigeria.
- +23480310180: Use this number if you’re contacting from outside Nigeria.
- MTN Website: The MTN website might have a live chat option or online support form you can utilize.
By explaining the issue you’re facing (cancelling auto-renewal) and providing relevant details (phone number, data plan), MTN customer care can guide you through the process or resolve any technical issues preventing cancellation.
Frequently Asked Questions (FAQs)
How do I cancel my MTN subscription?
There are two main ways to cancel your MTN subscription:
USSD Code: This is the most common and reliable method. Dial *312# and follow the on-screen prompts to select “Manage Data Bundle” (or “Manage Your Data” depending on your plan) and then “Cancel Auto-Renewal.” Choose the specific data plan you want to disable auto-renewal for and confirm cancellation.
MTN App (if applicable): While information is limited, explore the MTN app for a dedicated section on managing data subscriptions and auto-renewal options. If unavailable, contact MTN customer care for assistance.
How do I turn off auto renewal on MTN?
Turning off auto renewal on MTN is the same as cancelling your data subscription (as explained above). Auto-renewal automatically renews your data plan once it runs out. Disabling it gives you control over your data usage and avoids unexpected charges.
What is turn off auto renew?
Turning off auto-renewal on MTN means disabling the automatic renewal feature for your data plan. This feature automatically refreshes your data plan with a new one once your current data runs out. By turning it off, you have to manually choose and activate a new data plan when needed.
Which code can I use to cancel auto renewal on MTN?
The primary USSD code for cancelling auto-renewal on MTN is *312#. Dial this code, navigate through the options menu following the steps mentioned previously, and select “Cancel Auto-Renewal” for the desired data plan.